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Chances are, you've had this experience: you weren't really paying attention to all the little checkboxes and fine print when you were installing a software application, and the next time you opened up your Web browser, you found out that you, like countless others before you, had accidentally installed the Ask.com search toolbar.
Well, no big deal, it's just a tiny toolbar, right? Not so much. The problem is, it isn't just taking up precious screen real estate on your screen. The Ask Toolbar is frequently referred to as a browser hijacker because it takes control of the Web browser and does things you may not want, such as using Ask.com instead of Google or Bing to perform a search, or setting the Ask.com webpage as your default homepage. Many people call it a virus, but it isn't malware. The security industry generally refers to it as a 'PUP,' or potentially unwanted program. Users who it hijacks mostly have less polite names for it.
How Did This Happen?
Ask Toolbar and Search comes bundled as part of various other applications and add-ons, but the most common culprit happens to be Oracle's Java (as if Java wasn't already problematic enough!). During the software installation process, you are shown a checkbox that says, 'Install the Ask Toolbar and make Ask my default search provider.' The checkbox is already checked off, by default. (I hate opt-ins by default).
Ask Toolbar and Search comes bundled as part of various other applications and add-ons, but the most common culprit happens to be Oracle's Java (as if Java wasn't already problematic enough!). During the software installation process, you are shown a checkbox that says, 'Install the Ask Toolbar and make Ask my default search provider.' The checkbox is already checked off, by default. (I hate opt-ins by default).
I frequently get comments that users are clearly informed when they are prompted to install these add-ons, so they shouldn't complain when it happens. While I agree that users should be deliberate when installing software and scrutinizing every line and checkbox that comes up, it's also clear that there are serious problems with an entire distribution model that relies on users not noticing what's happening.
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In some cases, the 'typical' installation already includes the add-on and the only way to turn it off is to use the 'custom' installation, which many users won't do.
It also doesn't help that, at least on the Java installer, users are shown the message 'We recommend installing the FREE Browser Add-on from Ask.' From a user's standpoint, if you are installing software, you don't expect recommendations of other programs that have nothing to do with what you are currently trying to do. If it's recommended, you should listen, right?
Wrong.
How do I Make it Stop?
You didn't notice the checkbox in your rush to hit Next, or didn't realize what the Ask Toolbar was going to do, and now you are paying the price. Have no fear—here is what you can do to get rid of it from all your browsers.
You didn't notice the checkbox in your rush to hit Next, or didn't realize what the Ask Toolbar was going to do, and now you are paying the price. Have no fear—here is what you can do to get rid of it from all your browsers.
Remember, just removing the software that installed the toolbar won't do anything. Uninstalling Java laves the Ask toolbar on your system. We need to uninstall Ask Toolbar Updater and Ask Toolbar from your computer. Ask.com provides a fairly detailed list of steps on how to uninstall the toolbar and also a 'Ask Toolbar Remover' tool. The tool seems to work only with older versions of the toolbar and is not always effective for recent versions, though.
Let's stick with the manual process.
1. Control Panel > Uninstall a program
Before we do anything, we make sure all browsers are closed. Check the Task Manager to make sure none of the browsers are open. (Maybe you should print the directions out first, or use a different device to display this page)
Before we do anything, we make sure all browsers are closed. Check the Task Manager to make sure none of the browsers are open. (Maybe you should print the directions out first, or use a different device to display this page)
Then, we open up Control Panel and go to 'Uninstall a program' (Add or Remove Programs if you are still on Windows XP). In the list of applications, find and uninstall Ask Toolbar Updater and Ask Toolbar.
If you have already done this and you still have a problem, look for any applications in the list that has 'Ask' in the Publisher field.
With the software gone, the next step is to clean up the Web browser. The toolbar installed several browser extensions, changed your default homepage to nl.ask.com, and changed the default search engine to use Ask.com.
Unwanted software, which consists of adware, browser hijackers, fake system optimizers, & tracking software, continue to be a major problem for computer user's of all types. Even worse, many of these programs have crossed the line from being just a nuisance to now performing click fraud, credential theft, or installing miners.
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What many people do not know is that Google Chrome includes a tool created by ESET called the 'software_reporter_tool.exe' that periodically scans a computer for unwanted software, and if detected, prompts the user to remove it. The unwanted software that is scanned for are programs that inject ads, install unwanted extensions, performs browser hijacking, and other unwanted browser modifications.
While this particular tool is not geared towards all malware, but rather browser affecting malware, it does add extra security to the computer. At the same time, there has been concern regarding the periodic scans by this tool because it executes without the user's knowledge, can use up a lot of CPU, and performs potential tracking of installed software and other information from the computer. To change what data is sent to Google, you can follow the instructions here.
If you find that your installation of the Chrome Browser is starting to act strange, slow, or you are seeing ads where they should not normally be, then you can also perform an on-demand manual scan using the Chrome Cleanup Tool rather than waiting for it to periodically run.
Performing a manual scan with chrome://settings/cleanup
To perform a manual scan using the Chrome Cleanup Tool, open the Chrome browser, type chrome://settings/cleanup in the browser's address bar, and press Enter to go to Chrome's 'Clean up computer' page.
On this page you can click on the Find button to initiate a scan for unwanted software and a option labeled 'Report details to Google'.
If enabled, the report option will send data such as the programs running on your computer, scheduled tasks, registry values, filenames, extensions, and modules associated with unwanted programs to Google. This data is used to enhance the definitions used by the Chrome Cleanup Tool and is stored by Google for 14 days.
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After you decide if you wish to send information to Google, you can initiate a scan for unwanted software by clicking on the Find button. This process can take quite a while, so please be patient.
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When the scan has finished it will either state that nothing was found or it will display a list of threats as shown below.
Once again on this screen is an option to send information about what was detected to Google, which you can disable. When ready to remove the unwanted software, click on the Remove button.
Windows will now display a UAC prompt asking if you wish to allow the Chrome Cleanup Tool to make changes on the computer. If you wish to remove the detected items, click on the Yes button to continue.
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The Chrome Cleanup Tool will now remove any detected software, and when finished, display a message stating that you need to restart the computer to finish the removal of unwanted software.
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To finish this process, click on the Restart Computer button and when Windows restarts the Chrome Cleanup Tool will finish removing the software. When this happens you may receive another UAC prompt to run the Chrome Cleanup Tool, which you should allow.
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After this process has finished, any detected software will have been removed.